Making HonestMaids A Scalable Business

Yes, Honest Maids is a cleaning company but I don’t like to see it as just that. My purpose for creating this company has never been to give myself another job, or to be a business owner. In 2012 I became ill and after months of fighting high costs for cleaning services my husband and I decided it was time. We hired a few of the local cleaning companies, some freelance contractors and we were never satisfied with the level of service and their rates. I mean some of those rates are just ridiculous and the way they base their fees are so exaggerated. I began training my own hired contractor so that she would understand the perspective of good business operations and customer satisfaction; my background is in business and quality assurance. She loved it and her other clients did too. I knew I could help other families through better service and lower prices.
I want to share with you my plans (partial) as to how I am hoping to grow Honest Maids to be a scalable sustainable business here in the valley.
1. I will never outsource our core competitiveness which is our dedication to you, our neighbors and patrons.
2. Provide our team members with all the attention and care that is offered to our client family so that our team members can better provide for their families and don’t see the ‘maid industry’ as a temporary employment. Part of how I intend to do this is by training our Honest Maids in the areas of business, marketing and customer service.
3. Test! We are young and agile and I plan to take advantage of this by continuously testing new product offerings to you, new pricing strategies so that we can save you more money without sacrificing our Honest Maids livelihood. Test new products in house so that we can always make our services faster and more efficient and ever more safe.
4. Hire entrepreneurs.
5. Stay on top of a niche. By recognizing market deficiencies we can better test and better cater to your needs and offer amazing solutions for your home.
6. Always ask for new opportunities and provide those opportunities to our Honest Maids and team members.
7. Add more services to better serve you and your home.


Do you have any ideas or suggestions?? Send me an email at info@honestmaids.co
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