Frequently Asked Questions

Home Cleaning Service has been recognized as on of Arizona’s best-regarded cleaning company. Is no wonder that we have, we are constantly testing new products, provide ongoing training, love and take care of our team, and generally try our very best to impress each of our clients! We have made hiring a maid a simple process – we don’t ask for payment upfront, don’t do initial in-home quoting visits and we don’t upsell. Simply schedule a date, get a fixed price quote and is up to us to be as efficient and effective as possible not only to impress you but to earn your recurring service. You may be surprised but our process works, in the years we have been in business we regularly get texts and messages from happy home clients who are surprised by the level of detail our team offers. Give us a try, hire us for your next home cleaning visit. If you have any questions, we hope these FAQ help bring a bit more clarity.

 

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Frequently Asked Questions – HONEST MAIDS HOUSE CLEANING SERVICE

1. Who is Honest Maids of Phoenix?
2. What type of house cleaning services do these Phoenix maids offer?
3. How many house cleaners should I expect?
4. What is Same-Day service?
5. What areas do you serve?
6. Are your maids really more honest?
7. When are visits available?
8. Between what hours can I call?
9. Why do Same-Day hours vary?
10. Are you a pet friendly maid service?
11. Do Honest Maids provide cleaning supplies?
12. Can you clean while I’m not home?
13. Do you clean on the weekends?
14. Can I book in advance?
15. How do I know my maid will do a good job?
16. What if something breaks?
17. How much would Honest Maids cost?
18. Do I pay in advance?
19. What method of payment do you accept?
20. Are basements, offices, and dens included in the pricing?
21. Is tip included?
22. Ok, so about how long does the average cleaning take?
23. How do I schedule a green or natural home cleaning? What abou special requests?
24. Have More Questions?

1. Who is Honest Maids of Phoenix?

Honest Maids is a team of expertly trained residential green cleaners, our team was put together to help hard working individuals just like you and us with organizing, home cleaning and generally tidying up of spaces at affordable rates. We have made hiring a maid and affordable luxury and a pleasant (just the right amount of friendliness) experience.  Honest Maids was launched by a Tolleson neighbor and entrepreneur mom, Diana Valle. We provide hassle-free, scheduling and the most reliable background checked, vetted and experienced Arizona Phoenix  maids you can imagine. We are a group of experienced maids dedicated to clean living goodness.

2. What type of cleaning services do these Phoenix maids offer?

Our teams were put together to be incredibly flexible to your needs. Your Honest Maids can do a one time Deep Scrub and On-going Maintenance Cleaning of any room or your entire home. Additionally, we offer same-day cleaning services but due to our high demand we can’t always accomodate. Please check with us by calling (602) 500-2285.

3. How many Honest Maids should I expect?

To give you better value and shorter estimate times, our clients often welcome 2-4 Honest Maids to make the job faster and added quality at no extra cost to you!

4. What is Same-Day service?

If you need your home cleaned and can’t wait, we offer same-day service visits at no extra charge. Simply calls us for availability.

5. What areas do you serve?

We serve all immediate West Phoenix and surrounding areas (Avondale, Tolleson, Laveen, Glendale, Peoria, Goodyear, Peoria, Goodyear, Surprise, Mesa, Chandler, Ahwatukee, Sun City, Estrella, and Phoenix). We are currently working with franchise owners to open a location in New Mexico and San Diego with new offices in El Paso, Texas. Please stay posted.

6. Are your maids really more honest?

Yes. We guarantee it. We offer you the highest discretion as allowed by law. We are a family owned and operated a business, we screen all of our maids thoroughly including background checks, legal status, and criminal history and only hire those we trust in our own home.

7. When are visits available?

Your Arizona Honest Maids can be scheduled up to one month in advanced and are available for visits from 8:00 AM to 5:00 PM; weekdays only.

8. Between what hours can I call?

We are open for booking all week long. Our operating call hours are: 7:00 AM to 5:30 PM weekdays and are able to schedule a visit months in advance. For our faster same-day service our phone call hours are: 8:00 AM – 1:00 PM. You can always use the call request here.

9. Why do Same-Day hours vary?

We have a structure in place that allows for at least one team of maids to be available for quick response to any same-day service. Due to the nature of the service need to limit the lateness of a possible service call. For example, if you call last minute at 3:59 PM, we can guarantee an Honest Maid at your door that evening, otherwise, we would have to check availability for the following evening. We limit the same-day bookings per day to a maximum of 5 homes, please call us to check availability!

10. Are you a pet-friendly maid service?

YES! Very much so! We love pets, in fact in our family, a cute pair of Chihuahuas and fish live with us! Most importantly, your Green Cleaning Honest Maids have experience cleaning around, and with, pets in mind. If you have any special pet requests just let us know – Call Us (602) 500-2285. The only requirement we have is to be considerate of your pet, nobody knows your pet more than you do – please make reasonable accommodations before we are scheduled to visit.
Please read our terms and conditions for more info on this matter :)

11. Do Honest Maids provide cleaning supplies?

Yes, but you can provide your own if you like. We bring all necessary supplies (almost all are eco-friendly) including a vacuum, mop, and broom. All our supplies, except for special requested Honest Co. cleaning supplies, are offered at no extra charge.

12. Can you clean while I’m not home?

Sure! Please, call us at (602) 500-2285 and we’ll arrange that with you.

13. Do you clean on the weekends?

Not typically, we are a family ran a business and encourage our team to spend time with their families as part of our on-going honest efforts. Please call us to work with you regarding your scheduling needs.

14. Can I book in advance?

Yes! You can schedule up to one month in advance or simply go with our Same-Day service. Please call us for availability as we limit Same-Day visits to 5 per day.

15. How do I know my maid will do a good job?

We guarantee it.

We take pride in our work and our business depends on quality. We provide on-going training to all our Honest Maids and promote a work environment that improves their happiness level and thus their quality of work. We also do random ‘work in progress’ check ups and on top of it all, if you are not satisfied or encounter any issues, we offer a no-hassle money back guarantee.

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16. What if something breaks?

We hope that doesn’t happen! But in case it does, Honest Maids, LLC. Is fully bonded and insured, we try to make things right with you either by directly compensating you back or offering additional services to make up for our clumsiness.

17. How would Honest Maids cost?

Honest Maids was actually created to be the most affordable green natural home cleaning service available! We beat any of those other companies you might have already heard of! We want to be your most valuable and affordable option! We have 2 hour minimum for most of our services and offer eco-friendly supplies, and 2 or 3 Maid teams when necessary at no extra cost team. We let you set cleaning priorities and or a time limit, and the total charge is prorated down to the nearest 5 minutes.

18. Do I pay in advance?

Nope. Most of our services are offered as a ‘Product’, this helps to keep your costs low and ensure efficiency. For certain services like dedicated routine cleaning or after-event cleaning, we ask that you call and talk to us for booking. In these cases to secure your appointment, we require 1.5 hour minimum to be paid at time of scheduling.

19. What method of payment do you accept?

We accept all major credit cards, PayPal, cash or checks. We are able to take payment over the phone as well. If paying with checks, please make them payable to “Honest Maids LLC” – You can also always simply go to our shopping page and pre-pay for the package you need based on Number of Bedrooms & Number of Bathrooms, we contact you to schedule and that’s it! Simple.

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20. Are basements, offices, and dens included in the pricing?

Basements are not, they vary greatly in cleaning times. To keep your costs low, an office, foyers, and dens are consider rooms and quoted accordingly. If you have a basement and/or a particular layout or use of space we recommend simply hiring Honest Maids with an hourly rate for an open needed time.

21.Is tip included?

While others automatically add up to 20%, we don’t. Our maids put in a lot of hard work to earn your trust and ongoing support – not to earn a quick tip. We will never presume to know how much you want to tip if at all. We do ask that if you are overly satisfied and can afford to do so, that you tip your Honest Maid but more importantly, please provide us with any feedback to continue improving our work.

22. Ok, so about how long does the average cleaning take?

Here is an example: For our 2 Honest Maid team on a first time Deep Cleaning visit:
1 bedroom, 1.5 bath, small kitchen home – Approx. 2 hours
2 bedroom, 2 bath, medium kitchen home – Approx. 2 to 3 hours
3 bedroom home – Approx. 3.5 to 4 hours
These times can vary due to actual size and condition of the home. 

23. How do I schedule a green or natural home cleaning? What about special requests?

Click here to schedule or give us a call  – It shouldn’t take more than a couple of minutes. Call us at (602) 500-2285.

24. Have More Questions?

Feel free to contact us by email or by phone (602) 500-2285. We look forward to hearing from you!

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We are Arizona’s most trusted brand for housekeeping, baby and pet safe natural home cleaning services.

House Cleaning Service top rated homeadvisor home advisor Home cleaning services company Affordable move in move out cleaning Honest Maids is the top rated cleaning company located in Avondale Glendale Arizona

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